Soy Local Provenza

TERMS AND CONDITIONS At Soy Local, we understand that pets are part of the family, so we are happy to welcome them as special guests at most of our locations. We want their stay to be pleasant, ensuring the comfort and safety of everyone. Important: For environmental conservation reasons, pets are not allowed at our Soy Local Islawa and Soy Local Barú locations. Being located on an island, we are committed to protecting the local flora and fauna, ensuring the balance of the ecosystem. We appreciate your understanding and support in this important mission. Thank you for choosing us and trusting us for an unforgettable experience with your four-legged companion. At our other locations, we love welcoming your pets! To ensure a harmonious coexistence, please keep the following rules in mind: Access and Stay Pets are only allowed in designated areas. Pets must be under constant supervision by their owners and cannot be left unattended in guest rooms or common areas. Behavior and Control Owners are responsible for ensuring their pets do not disturb other guests with noise, aggressive behavior, or similar issues. Pets must be kept on a leash at all times in the hotel's common areas. Hygiene and Cleanliness Please pick up after your pet immediately and dispose of waste in the designated areas. Pets are not allowed on beds, sofas, or other furniture. Size and Quantity For space and safety reasons, only small or medium-sized pets are accepted, unless previously authorized by the hotel. A maximum of one pet per room is allowed, except in authorized exceptions. Owner Responsibility Owners are responsible for any damage or additional cleaning required due to their pet's presence. Restricted Areas For health and safety reasons, pets are not allowed in areas such as the restaurant, pool, or spa. Documentation and Health It is mandatory to present your pet's up-to-date vaccination record at check-in. Fines Special cleaning of linens – If it is evident that the pet has been on the bed or sofas. COP $100,000 Deep cleaning of carpets – In case of feces or urine. COP $200,000 Total damage to linens due to tears – If the bedding is irreparably damaged. COP $400,000 Important Notes If any rule is violated or if the presence of the pet causes serious disturbances, the hotel reserves the right to request the removal of the pet from the premises, without refunding the amount paid for its stay. We love that you share your stay with your four-legged companion and we work to make your experience special. Thank you for helping us maintain a comfortable environment for all our guests. Muzzle Required for Potentially Dangerous Breeds To ensure the safety and comfort of all our guests, we comply with current regulations in Colombia. Therefore, we inform you that dog breeds classified as potentially dangerous, and their mixes, must wear a muzzle at all times within our facilities.Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Es necesario realizar el pago antes de la llegada a través de transferencia bancaria. El alojamiento se pondrá en contacto contigo después de reservar para darte las instrucciones. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.